Returns and Replacements Policy

Returns and Replacements

Allied Petroleum Limited (“Allied”) endeavours to dispatch lubricant products purchased from m1oils.co.nz (“Product”) in the best possible condition. However, if a Product reaches you in a damaged or otherwise unsatisfactory state (Damaged Product) Allied may decide (in its absolute discretion) to replace the Damaged Product or provide you with a refund of the price paid for the Product. To be eligible for a refund or replacement, you must:

• Inform Allied’s Customer Service Team within 48 hours of receiving your Damaged Product;
• Submit photos of the Damaged Product received to Allied’s Customer Service Team; and
• Provide proof of purchase to Allied’s Customer Service Team.

If Allied agrees to either replace or refund the Damaged Product(s), Allied will cover the return delivery cost.  The Damaged Product must be returned to Allied’s nominated return address within 7 days of you receiving a response from Allied’s Customer Service Team.

Allied may, in its complete discretion, accept returns outside of Damaged Product, however such returns may attract additional fees to be determined by Allied on a case-by-case basis.

If you return your Product to us before you have been deemed eligible for a refund, in accordance with the process outlined above, you will be responsible for all return freight and tracking costs.

Please note Allied will not offer a refund or exchange if you have changed your mind or ordered incorrectly.  

 

Allied reserves the right to accept or decline a request for an exchange or refund, subject to the provisions of the Consumer Guarantees Act 1993.